Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering


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Business process management activities include steps like business process modeling, execution, monitoring and optimization. Business process monitoring is the method of employing analytics to monitor the performance of a process. Process monitoring is used to detect elements like process cycle time, errors and cost. Organizations use functional monitoring to assess the functional performance of a process.

Technical monitoring helps measure the technical efficiency of an application by supervising and logging aspects such as response times and downtimes. Business process visibility provides enterprises with a full view of each of their processes, boosts operational responsiveness and expedites decision-making. It helps management teams determine whether their processes are aligned with key business objectives and goals, and whether the accompanying procedures that help make a process successful are operating accurately. Business process monitoring can also help improve business process visibility by helping to identify possible problems.

Business processes are often depicted visually with a flow chart showing a sequence of tasks with certain benchmarks or decision points. Business process mapping or modeling illustrates pictorially, through graphs and charts, how certain processes flow into others.


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There are a few different ways to think about business process mapping and workflow. Organizations need to align their customer strategy with their technology and know how to gather and use the right customer data Engagement with customers inevitably yields a trove of sensitive data. Learn the key steps you should take to stay compliant and Learn how to choose and implement the strategy, policies and digital tools that deliver customer satisfaction while keeping Patient data security is sorely lacking in ONC and CMS's proposed information blocking and interoperability rules, according to Here, healthcare CIOs share their Cloud providers have improved the visibility into their platforms, but enterprises still need more information about what goes on Microsoft users have seen a number of improvements to the Azure Cost Management tool -- but there are still concerns about its Nothing worthwhile is easy -- a mantra you'll want to remember when challenges arise during a move to the cloud.

Make it easier Mobile devices have become a steady presence in today's workplace. Learn about mobile devices in businesses and how they can help The Intune mobile device management features that IT can deploy differ based on which mobile OS users run. The latest versions of Apple's new line of iPhones made headlines for better battery life and cameras, but it's the improved security features that will Proper implementation requires research and a suitable hardware Though despite interest, this Essential Guide Browse Sections.

What is a business process? This was last updated in September Related Terms lean management Lean management is an approach to managing an organization that supports the concept of continuous improvement, a long-term Login Forgot your password? Forgot your password? No problem!

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Submit your e-mail address below. We'll send you an email containing your password. Your password has been sent to:. Please create a username to comment. What business activities does your organization have detailed business process maps for? What kind of KPIs does your organization use to measure a business process? Very instructive layout for easy understanding of business process modelling.

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I tried to search for business "standard" processes, but could not find a template or a common name. If you need to prove yourself via data, you may opt for solutions which give you better data — and they might not be the ones which deliver better results. Content marketing is also something with cumulative benefits. Many of these concerns about being too rigid with production systems are not new. Ashkenas pointed out, one of the big winners in recent years has been South Korea, with Samsung being a flagship company for its rise.

While Japan and the US weathered the storm of the financial crash but failed to sprint out of the slump, China and South Korea went full Keynesian and spent their way out of crisis. Recent Samsung success were aided by these external conditions, but the bedrock for them came earlier.

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Samsung took an approach to its business where it wanted to combine Japanese production processes with US cultures of working. Jaeyong Song from an interview in Industry Week :. The outcomes of the New Management initiative were astounding. Generally, Japanese management is characterized by market share orientation, unrelated diversification, vertical integration, emphasis on manufacturing competitiveness and operational efficiency, strict organizational discipline, emphasis on employee loyalty, internal and seniority-based promotion and rewards, and participation of both workers and shareholders in management.

The American management style, on the other hand, emphasizes profits and revenue, focusing on relevant industries and frequently restructuring businesses and products. American companies also tend to outsource manufacturing or move abroad, finding the source of their core competencies in soft capabilities or intangible assets such as technological innovation, brand marketing capabilities, and design capabilities.

Now, you might be wondering where kaizen comes into this. Samsung have plants in South Korea. The workers at these plants are highly trained and are skilled employees. However, Samsung — taking American influence — also have factories which are quasi-outsourced.

Total Architecture Coordinating the Design of Business Processes and Information Systems

In these factories, the tasks are simpler and the workers less specialized. In these environments there is less of an effort to employ kaizen techniques like the one demonstrated in our case study in this article. Instead, those factories use different methodologies. The flexibility here demonstrates that kaizen is best when used in the right environments.

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Have you been a strict adherent of kaizen approaches in your business? What were your experiences? Let us know in the comments below! Adam Henshall is a content writer for Process Street and dabbles in other projects inc Idyoma on the side. Living in Sevilla in the south of Spain, Adam's current hobby is learning Spanish! Article gives deeper insight into tested processes through the comparative approach. We're hiring. Business Processes , Management , Manufacturing.

So how do we approach this improvement to get the most from it? The key is about making improvement part of the daily process. Things to consider when implementing Kaizen. How Samsung use Kaizen selectively to optimize production Why Kaizen is important Source Kaizen is a big deal because broadly speaking it works.

5 Benefits of Continuous Improvement

Kaizen is one of the real key elements of this approach so deserves our time. We even use it at Process Street! As explained in an article in the Harvard Business Review : In contrast, people in sales and marketing, which emphasize relationships and innovation, are less likely to embrace it readily.

What is Kaizen? Expanding on that initial paragraph with: Kaizen means all personnel are expected to stop their work when they encounter any abnormality and, along with their supervisor, suggest an improvement to resolve the abnormality. The key takeaway from this definition is the idea of incremental improvements. Once the main flow of a process is established, improving the small details can have a cumulative effect.

So really we have three key theoretical things laid out there for us: The epistemology of a process. Processes evolve and are discovered as much as designed. Operations must be practical and achieve business goals. Small details are often causes of defects and problems. Removing them creates compounded benefits.

Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering
Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering
Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering
Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering
Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering

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